Skilled agents on inbound and outbound calls, across every time zone you sell into.
Voice operations
- 24/7 inbound and outbound coverage
- Cross-timezone agent staffing
- Complaint and escalation handling
- High-CSAT resolution outcomes
AI-enabled support across seven channels — agents we hire, train and manage, working to the SLAs you set.
Power up your CXTrusted by 100+ clients
Seven channels, one operating standard.
Skilled agents on inbound and outbound calls, across every time zone you sell into.
Voice operations
Fast, resolution-focused written replies that hold to the SLAs you set.
Written resolution
Agents who join the conversation where your customers already are.
Public channel coverage
Real-time help on the urgent cases, the moment they arrive.
Real-time coverage
AI layer
Face-to-face assistance for the cases that need a person on screen.
High-touch cases
An automated first line that answers instantly and knows when to step aside.
Automated first line
A self-service help center that cuts ticket volume and keeps agents aligned.
Self-service
At Talntd Partners
Enterprise CX tooling, none of the overhead
Routing, chatbots and knowledge base infrastructure run on our licences. You get the stack without procuring, integrating or maintaining it.
Up to 50% off an in-house support team
One outsourced team covers phone, email, social and live chat for less than it costs to staff a single channel internally.
Lower first-response time on every channel
Agents work to the SLAs you set, with automated triage clearing routine tickets so the queue that reaches a person is already sorted.
45+ languages, hired and trained by us
Niche channel expertise and multilingual coverage, without running the recruitment, onboarding or retention yourself.
We combine automation with trained support teams. AI resolves routine enquiries at scale; our agents manage the complex, sensitive and high-value interactions.
Talk to usCommon questions
Typically two to four weeks from a signed scope to the first live ticket. Timeline depends on how many channels you need covered, the language mix, and how much product training your agents require.
Three full-time agents. Below that, holiday and sickness cover leave gaps that make round-the-clock SLAs unrealistic to promise. Smaller pilots are possible for a single channel on business hours only.
Per agent, per month, based on channel mix and coverage hours. Recruitment, training and management are included in the rate rather than billed separately.
We do. Agents are our employees, on our payroll, with a team lead who owns day-to-day performance. You set the SLAs and quality standards; we handle hiring, onboarding, scheduling and retention.
Yes. Agents work in your tooling under your accounts, so ticket history, reporting and audit trails stay where they already are. If you have no helpdesk in place, we can run the stack on our side instead.
Agents access customer data only through your systems, under permissions you control and can revoke. Every engagement runs under a signed data processing agreement, and access is logged and reviewed.
Tell us which channels are slowing you down and we'll scope a team around them.
Talk to usWe hire and train our own agents. Roles open across support, quality and team lead.
See open roles